Terms of service
Fair, short, and written by a human.
Last updated:
The short version
- The 14-day trial is free, and you enter a card to start it. You are not charged until day 15.
- Cancel any time in Stripe. You keep access to the end of the period you already paid for.
- Your data stays yours. We don't sell it, share it outside your business, or train AI models on it.
- We're early, and we don't publish an uptime guarantee yet. What we promise is written below, and nothing more.
What you’re agreeing to
You can use Hoozh to run inventory operations for your café, bakery, or small kitchen. You're responsible for what you and your team do with it — approving orders, confirming deliveries, updating stock counts. Hoozh is a tool; the business decisions remain yours.
Billing
Monthly subscription, charged in advance. No contracts, no minimums. You can cancel at any time and keep access through the end of the current billing period.
The 14-day trial is free. You enter a card at checkout to start it, held by Stripe — we never see the number — and the first charge is on day 15. Cancel before then and you pay nothing. Cancelling and downloading invoices happen in Stripe's own billing portal.
If Hoozh doesn't pay for itself in your first paid month, email hello@hoozh.app and we'll refund that month in full, no questions. A person does that by hand, so allow a few working days for it to land back on your card.
What we won’t do
- Send emails from our own domain using your account. It's always from your Gmail.
- Share your supplier list, sales data, or recipes with anyone outside your business.
- Train AI models on your private data.
- Surprise-bill you. Pricing is flat and public.
What we need you not to do
- Resell or sublicense Hoozh to third parties.
- Use it to send deceptive communications or spam suppliers.
- Reverse engineer, scrape, or attempt to break the platform.
Uptime and support
We don't publish an uptime guarantee, and we'd rather say so than print a number we don't measure. Hoozh is early and run by a small team; we work to keep it available and we fix breakages as fast as we can, but there is no SLA, no service credit, and no monthly uptime report today. If that changes, it will be written here first.
Support is one address, read by a human: hello@hoozh.app. There is no ticket portal. We answer as soon as we can, and we don't promise a response time we can't hold to.
Limitation of liability
Hoozh is provided on an “as is” basis. We do our best but can't be liable for losses caused by supplier delays, miscounted stock, or POS outages outside of our control. Our aggregate liability is capped at the fees you paid us in the previous 12 months.
Contact
Questions? hello@hoozh.app.

